Page 449 - Microsoft Word - FY 2022 Adopted Budget Document

Return to Table of Contents

Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) City Service Team (Department)
PYW Enterprise IT Project (FY 2019) Project Completion Shared Services (IT) and Economic
1.3.2 – Arlington Permits Website Development and Capital Investment
Enhancements (Planning)
Summary:
Milestone Target Date Status
Arlington Permits website, arlingtonpermits.com, Project Charter 1 Qtr. FY 2019 Complete
st
(ap.com) is a resourceful tool for customers of Development
Planning & Development Services (PDS), Fire (FD), Project Planning 2 Qtr. FY 2019 Complete
nd
Police (PD), and Code Compliance Services (CCS) to /Requirements
obtain information and request services; however, Vendor SOW 2 Qtr. FY 2020 Complete
nd
there are deficiencies and improvements that would Civic Portal Upgrade 2 Qtr. FY 2020 Complete
nd
enhance the overall customer experience. Development
Civic Portal Upgrade 3 Qtr. FY 2020 Complete
rd
PDS would like to provide customers the opportunity Implementation / Go Live
to pay fees that are not part of the default list and Enhance Attachment and 1 Qtr. FY 2021 Complete
st
generate payment reports to aid them in reconciling Resubmittal
payments. The Arlington Permits website provides st
Enhance Renewals 1 Qtr. FY 2021 Complete
customers with the opportunity to pay for permits, Enhance Public Search 1 Qtr. FY 2021 Complete
st
request and cancel inspections, update information, Enhancement Commonly 2 Qtr. FY 2021 Complete
nd
retrieve permit and license information. Requested Information
Enhancement 3 Qtr. FY 2021 Complete
rd
Update: Subcontractor
The following enhancement work was completed Information
through this the project: rd
 Civic Portal (redevelopment) – June 3, 2020 Enhance Payment 3 Qtr. FY 2021 Complete
 Attachments and Renewals Enhancement – /Shopping Cart 3 Qtr. FY 2021 Canceled
rd
Enhance Apply
November 2, 2020 rd
 Public Search Enhancement – December 10, Enhancement Reports 3 Qtr. FY 2021 Canceled
and My Services
2020 rd
 Non‐EPR Attachments Notices – January 11, Limit Plat Application 3 Qtr. FY 2021 Complete
Window
2021 th
 Public Search Commonly Requested Project Closing 4 Qtr. FY 2021 Complete

Information – March 18, 2021 Note: Enhancement work will be delivered in multiple Go Live
 Shopping Cart – April 27, 2021
 Subcontractor Info – May 18, 2021 events.

 Limit Plat Application Window – June 22,
2021

The project is closed.

63