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Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) City Service Team (Department)
PYW Implement Enhanced Email Implementation into business practices Shared Services (Municipal Court)
1.3.5 Procedures
Summary:
Milestone Target Date Status
st
COVID‐19 caused the Municipal Court to rapidly Review benefits and 1 Qtr. FY 2021 Complete
adjust and implement two pilot programs to reduce challenges of the
foot traffic and increase customer service enhanced email
accessibility to procedural Justice. The first was procedures
enhanced email and web procedures. The Municipal Create a paperless 1 Qtr. FY 2021 Complete
st
Court has worked with the Judiciary to allow workflow in Incode for
defendants to submit questions and file documents judge service request
to a single new central email address that is Conduct process review 2 Qtr. FY 2021 Complete
nd
monitored and processed by the Court. and determine
effectiveness of pilot
Update: programs
This fiscal year, the Court processed 8,108 email e‐file Review with Judiciary for 3 Qtr. FY 2021 Complete
rd
requests and 2,818 Judge Service Requests. Emailing continued Standing
and e‐filing is a system that enables defendants to Order approval
file documents with the court anytime, anywhere, Highlight and promote 3 Qtr. FY 2021 Complete
rd
24‐hours‐a‐day, seven‐days‐a‐week and increase enhanced email services
access and procedural justice for defendants. on website.
Response time from when the court receives an Implement into business 4 Qtr. FY 2021 Complete
th
email questions are often completed within 72 hours practices
or less. This service has been highlighted on the
court’s website and also on outgoing correspondence
with defendants.

The Municipal Court continues to work with the
Judiciary to improve on email/e‐filing services. This
system provides defendants the opportunity to
transition to a technology‐based electronic filing (e‐
filing) system. The Court has established best
practices and access to Justice at the Municipal Court
Level and fully implemented this initiative into our
business practice.

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