Page 447 - Microsoft Word - FY 2022 Adopted Budget Document

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Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 2: Implement New Technology
Project Performance Measure(s) City Service Team (Department)
PTW CodeRED Citizen Shared Services (Communication and
1.2.11 Notification Tool Legislative Affairs and IT)
Summary:
Milestone Target Date Status
The Departments of Communication and Legislative Contract with a Citizen 2 Qtr. FY 2021 100%
nd
Affairs and Information Technology are working Notification Tool
together to implement a new citizen notification tool Create a Standard 4 Qtr. FY 2021 100%
th
to better communicate directly to residents. This tool Operating Procedure on
is in addition to the work that the Office of how to use CodeRED
Communication and other departments are already Train Department Directors 4 Qtr. FY 2021 100%
th
doing to connect with their customers and Arlington and Key Staff on how to use
residents. CodeRED
Utilize CodeRED to 4 Qtr. FY 2021 Complete
th
Update: communicate to residents
The finalized SOP was shared with CMO. Our
CodeRed customer success account manager
provided system overview and user training for our
Asset Management team.

Project tracking is complete.

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