Page 138 - Southlake FY20 Budget

Strategic Direction

City of Southlake City-Wide Scorecard

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Data
Measurement Measurement Current Measure- Target Unit Source Timing
ment
Period Period
Percent of
citizens agreeing
that they know
1.6.6 more about the 57% 62% 49% > 75% % Citizen Biennial
Survey
City and its ser-
vices than they
did one year ago
Percent of
citizens who
classify the qual-
ity of life they Citizen
1.6.7 90% 94% 89% > 95% % Biennial
experience living Survey
in Southlake as
excellent or very
good
During their
Serve Our Customers 1.6.8 cent of citizens 63% 67% 59% > 75% % Citizen Biennial
time living in
Southlake, per-

believing that,
Survey
as a community
in which to live,
Southlake has
improved

Vote participa-
tion in last mu- No Elec- Elections
1.6.9 nicipal election 17% 23% tion in > 20 % Administra- Annual
(May)
as a percentage 2016 tor
of eligible voters

Implement Success-
comprehensive
1.6.10 customer request n/a n/a TBD = ful imple- n/a n/a Annual
menta-
management tion
program
Q12 Survey: Q09 Employee
- My coworkers Engage-
1.6.11 are committed n/a 4.00 4.24 ≥ 4.50 # ment Biennial
to doing quality Survey
work (City-wide)

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