Page 133 - Southlake FY20 Budget

Strategic Direction

City of Southlake City-Wide Scorecard City of Southlake City-Wide Scorecard

Previous Previous Previous Previous Measure- Data
Data
Measurement Measurement Current Measure- Target Unit Source Timing Measurement Measurement Current ment Target Unit Source Timing
ment
Period Period Period Period
1.1 Achieve the highest standards of safety & security (C1) 2 Employee
Q12 Survey: Q10 Engage-
Percent citizens 1.1.9 - I have a best 3.08 3.47 3.47 > or = 4.50 # ment Biennial
1 rating the City's friend at work Survey
performance in
achieving the (City-wide)
1.1.1 highest stan- 80% 82% 79% > 95% % Citizen Biennial 1.2 Provide travel convenience within City and region (C2)
Survey
dards in safety Percent of
and security ("Ex- citizens rat-
cellent" or "Very 3 ing the City's
Good")
performance in Citizen
UCR Part 1 1.2.1 providing travel 33% 27% 46% > 95% % Survey Biennial
Nonviolent Police De- convenience
1.1.2 .56 .73 .53 < TBD #/1000 Quarterly
Crimes per 1,000 partment within the City
residents ("Excellent" or
UCR Part 1 Vio- "Very Good")
1.1.3 lent Crimes per 4.56 3.57 3.4 < TBD #/1000 Police De- Quarterly Percent of
partment
Serve Our Customers 1.1.4 dollar loss (fire) 93.00% 96.0% 0.0% > 80% sec Scorecard Monthly Serve Our Customers 1.2.2 the provision 65% 60% 60% > 90% % Citizen Biennial
citizens who are
1,000 residents
satisfied with
Dollar value to
Fire Dept
%
of pedestrian
Survey
pathways ("Very
Response Time
Satisfied" or
Fire Dept
350
340
352
390
<
(Fire - Travel
Monthly
1.1.5
"Somewhat Satis-
Scorecard
Time)
fied")
Percent citizens
who are satisfied
(TBD)
ance (time)
with the City's 1.2.3 Accident Clear- TBD TBD TBD TBD TBD TBD CRIMES Annual
performance in
1.1.6 preparing the city 81% 81% 76% > 95% % Citizen Biennial 1.3 Provide attractive & unique spaces for enjoyment of personal interests (C3)
Survey
for emergencies Percent of citi-
("Very Satisfied" zens rating the
or "Somewhat City's perfor-
Satisfied") mance in provid-
% volunteer 1.3.1 ing attractive and 66% 66% 66% > 95% % Citizen Biennial
background unique spaces for Survey
1.1.7 checks completed 100% 100% 100% = 100% % Volgistics Annual the enjoyment of
(TBD)
prior to volunteer personal inter-
service ests ("Excellent"
Q12 Survey: Q02 Employee or "Very Good")
- I have the mate- Engage-
1.1.8 rials and equip- 4.22 4.39 4.55 > or = 4.50 # ment Biennial
ment I need to do Survey
my work right (City-wide)
1 Balanced Scorecard Perspectives 2 Corporate Objectives 3 Performance Measures

132 www.CityofSouthl ake.com