Page 135 - Southlake FY20 Budget

Strategic Direction

City of Southlake City-Wide Scorecard City of Southlake City-Wide Scorecard

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Data
Data
Measurement Measurement Current Measure- Target Unit Source Timing Measurement Measurement Current Measure- Target Unit Source Timing
ment
ment
Period Period Period Period
Percent of 1.5 Promote opportunities for partnerships & volunteer involvement (C5)
citizens who as-
sociate beautiful Percent of citi-
parks and open Citizen zens rating the
1.3.2 81% 80% 80% > 75% % Biennial City's perfor-
spaces with Survey
their image of mance in promot-
Southlake (rating 1.5.1 ing opportunities 59% 62% 69% > or = 95% % Citizen Biennial
of 5 or better) for partnerships Survey
and volunteer
1.4 Attract & keep top-tier businesses to drive a dynamic & sustainable economic environment (C4) involvement ("Ex-
% change in com- Planning cellent" or "Very
mercial square Positive Master Good")
1.4.1 13.46% 2.53% 2.35% = Ý Annual
footage from trend Indicator
prior year Data File Estimated dollar Positive Positive Volgistics Annual
1.5.2 value of total vol- $507,540 $647,593 $698,840 trend trend $ / HR (April)
unteer activity TBD TBD 69% > 90% % Volunteer Annual
% change in total
Serve Our Customers 1.4.2 value related to 26.13% 3.78% 4.20% = Ý trend Indicator Annual Serve Our Customers tion Measures tion Survey
Planning
NEW TBD: Vol-
permitted dollar
Satisfac-
Positive
Master
unteer Satisfac-
1.5.3
new commercial
(new)
Data File
from prior year
Percent of
citizens rating
Republic Services'
% growth in
performance
Citizen
Master
Total Sales Tax
Revenue (General
1.4.3
residential solid
trend
Fund, SPDC and
File
waste ("Excel-
CCPD) 3% 2% 1% = Ý Positive Indicator Annual 1.5.4 in collecting 88% 92% 90% > 85% % Survey Biennial
lent" or "Very
Southlake retail Good")
1.4.4 94.5% 93.0% 92.6% > 92% % COSTAR Quarterly Percent of
occupancy rate
citizens rating
Republic Services'
performance in Citizen
Southlake office 1.5.5 No data 88% 91% > 85% % Biennial
1.4.5 81.7% 82.1% 82.9% > 85% % COSTAR Quarterly collecting resi- Survey
occupancy rate dential recycling
("Excellent" or
"Very Good")
Southlake retail
1.4.6 81.9% 77.8% 78.8% > 92% % COSTAR Quarterly Percent of
occupancy rate
citizens rating
performance of
Southlake office
1.4.7 93.4% 93.1% 91.9% > 85% % COSTAR Quarterly services provided
occupancy rate at the Bob Jones Citizen
1.5.6 No data 66% No data > 85% % Biennial
Nature Center Survey
and Preserve
("Very Satisfied"
or "Somewhat
Satisfied")
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