Page 136 - Southlake FY20 Budget

Strategic Direction

City of Southlake City-Wide Scorecard

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Data
Measurement Measurement Current Measure- Target Unit Source Timing
ment
Period Period
1.5 Promote opportunities for partnerships & volunteer involvement (C5)
Percent of citi-
zens rating the
City's perfor-
mance in promot-
ing opportunities Citizen
1.5.1 59% 62% 69% > or = 95% % Biennial
for partnerships Survey
and volunteer
involvement ("Ex-
cellent" or "Very
Good")

Estimated dollar
1.5.2 value of total vol- $507,540 $647,593 $698,840 Positive Positive $ Volgistics Annual
(April)
trend
trend
/ HR
unteer activity
Volunteer
NEW TBD: Vol-
Satisfac-
1.5.3 unteer Satisfac- TBD TBD 69% > 90% % tion Survey Annual
tion Measures
Serve Our Customers 1.5.4 citizens rating 88% 92% 90% > 85% % Citizen Biennial
(new)
Percent of
Republic Services'
performance
in collecting
Survey
residential solid
waste ("Excel-
lent" or "Very
Good")
Percent of
citizens rating
Republic Services'
performance in Citizen
1.5.5 No data 88% 91% > 85% % Biennial
collecting resi- Survey
dential recycling
("Excellent" or
"Very Good")
Percent of
citizens rating
performance of
services provided
at the Bob Jones Citizen
1.5.6 No data 66% No data > 85% % Biennial
Nature Center Survey
and Preserve
("Very Satisfied"
or "Somewhat
Satisfied")

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