Page 139 - Southlake FY20 Budget

Strategic Direction

City of Southlake City-Wide Scorecard City of Southlake City-Wide Scorecard

Previous Previous Previous Previous
Data
Data
Measurement Measurement Current Measure- Target Unit Source Timing Measurement Measurement Current Measure- Target Unit Source Timing
ment
ment
Period Period Period Period
2.1 Achieve best-in-class status in all City disciplines (B1) % change in hotel EDT Master
% of all depart- 2.3.3 occupancy tax 5.1% 12.1% 10.5% > 3% % Indicator Annual
ment workplan revenue File
2.1.1 initiatives that 80% 80% 79% > 75% % Dept Work- Quarterly 2.4 Provide high quality services through sustainable business practices (B4)
plans
met or exceeded
Rating
KAI 2.4.1 Bond Rating AAA AAA AAA = AAA Rating Agencies: Annual
Obtain Balanced Success- Fitch / S&P (April)
Scorecard Hall of ful imple-
2.1.2 n/a n/a TBD = n/a n/a Annual Financial Man-
Fame designa- menta- Annual
tion tion 2.4.2 agement Assess- Strong Strong Strong = Strong Rating S&P (April)
Pavement Qual- Annual ment
Annual
2.1.3 ity Index (PQI) 8.3 8.2 8.2 ≥ 7.8 # Paving As- (August) 2.5 Enhance service delivery through continual process improvement (B5)
Street Rating sessment Lean/process
Q12 Survey: Q06 Employee 2.5.1 improvement 2 4 2 > 2 # CMO Annual
- There is some- Engage- projects
2.1.4 one at work who n/a 3.83 3.99 ≥ 4.50 # ment Biennial SMS Assessment
encourages my Survey 2.5.2 Composite Score 3.80 4.06 4.20 > 4 # SMS As- Annual
development (City-wide) Manage the Business (average of all sessment (March)
Manage the Business 2.2.1 nerships (Cost TBD TBD TBD TBD TBD TBD SMS As- TBD 2.5.3 Belt certifica- n/a 3% 2% TBD TBD TBD Resources Annual
categories)
Collaborate with select partners to implement service solutions (B2)
2.2
Six Sigma Green
Value of part-
Human
TBD
tions on staff as
avoidance / Cost
percentage of
savings) TBD
(Munis)
employee popu-
External partner
lation
alignment to
2.2.2
Strategic Man-
Sigma outcomes
agement System
(meeting project
TBD - measure 3.60 3.70 3.80 ≥ 4.0 # sessment Annual 2.5.5 NEW TBD: Six TBD TBD TBD TBD TBD TBD TBD TBD
goal(s))
2.2.3 for collaborative TBD TBD TBD TBD TBD TBD ICMA Annual
service delivery 2.6 Optimize use of technology (B6)
2.3 Enhance resident quality of life & business vitality through tourisim (B3) 2.6.1 Overall health of 100% 100% 100% > 95% % IT Score- Quarterly
Percent of IT Department card
citizens satisfied % IT Governance
with the City's Citizen 2.6.2 Committee Proj- 100% 100% 100% > 75% % IT Work Quarterly
2.3.1 47% 49% 48% > 90% % Biennial ects implemented Plan
performance in Survey
attracting tour- as planned
ism to the area
% 2030 Economic
Development and
Tourism Mas-
ter Plan items Dept Work-
2.3.2 100% 100% 100% = 100% % Annual
completed in plans
accordance with
annual workplan
(Tourism items)

138 www.CityofSouthl ake.com