Page 170 - CityofSouthlakeFY25AdoptedBudget
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Community Services - Department Goals
CITY-WIDE GOAL: Provide high-value municipal Implementation Strategy:
services, balancing conservative financial • Finalize design and begin a phased approach
management goals with strong customer to implementing the redevelopment of the
experience considerations. Town Hall Plaza (Family/Rustin Parks).
• Implement phase two of the Athletic Fields
Department goal: Maintain cost recovery for The Turf Conversion Project based on the results of
Marq operations at 65% annually. the ongoing city-wide turf feasibility study.
• Complete the work of the Veterans Memorial
Implementation Strategy: Focus Group and begin the implementation
• Focus on member acquisition and retention strategy for a Veterans Memorial in Southlake.
through implementation of the membership
acquisition and retention plan, which includes CITY-WIDE GOAL: Enhancing the sense of
multiple membership campaigns. community by proactively creating community
• Strong sales strategy for Legends Hall partnerships, volunteer involvement, and
City Department Overview
bookings and events. citizen engagement opportunities.
• Manage facility expenses through the
implementation of a facility asset replacement Department goal: Support partnerships with
plan. community organizations to ensure community
needs are met.
CITY-WIDE GOAL: Improve accountability
structures for stronger efficacy by streamlining Implementation Strategy:
systems and reinforcing strategic alignment • Evaluate the Tennis Center contract and seek
throughout all levels of the organization, community feedback to provide exceptional
through implementation tools such as tennis services to our residents.
departmental business/work plans, business • Support the Community Services Agreements
unity scorecards, comprehensive planning, and with partner organizations to ensure they meet
other accountability mechanisms. community needs.
• Support Facility Use Agreement relationships
Department goal: Implement Comprehensive to ensure the recreational needs of our
Plan recommendations from the Southlake 2035 residents are met.
Parks, Recreation & Open Space Master Plan, and
the Public Arts Master Plan.
Performance Measures
FY 2022 FY 2023 FY 2024 FY 2025
Performance Measure
Actuals Actuals Projection Target
Marq Cost Recovery 71.00% 71.66% 71.00% 65.00%
Net Promoter Score 74.15 75.77 80.00 60.00
Gallup Survey (Employee Engagement & 4.53 4.13 N/A 4.5
Employee Wellness)
170 FY 2025 City of Southlake | Budget Book
