Page 168 - CityofSouthlakeFY25AdoptedBudget

City Secretary’s Office - Department Goals

CITY-WIDE GOAL: Establish customer service Implementation Strategy:
standards. • Acquire feedback to analyze different
perspectives of each employee to identify the
Department goal: Increase records accessibility risks they incur while performing their jobs.
for governmental transparency. • Seek training opportunities for all staff
members, not just certification efforts.
Implementation Strategy:
• Identify areas of improvement in records CITY-WIDE GOAL: Continue to connect
management practices. employees to the role they play in
• Provide guidance to departments to capture implementing the city’s goals, recognize their
accountable, effective, and efficient practices contributions to this effort, and continue
and tools. to align employee strengths with identified
priorities.
Department goal: Advance Laserfiche Initiatives.
City Department Overview
Department goal: Develop strategies based on
Implementation Strategy: employee feedback to improve the engagement
• Develop and publish electronic forms to elements.
leverage goals to a digital transformation.
• Evaluate electronic forms to ensure Implementation Strategy:
departments are well-equipped to respond to • Empower employees and recognize special
customer’s needs. skills and talent.
• Create a sense of connection and belonging to
CITY-WIDE GOAL: Actively pursue necessary obtain engagement, improved performance,
process changes and improvements to establish and positive impact/results.
a learning culture and encourage continuous
risk evaluation.

Department goal: Seek training and
development opportunities

Performance Measures

FY 2022 FY 2023 FY 2024 FY 2025
Performance Measure
Actuals Actuals Projection Target

Public Information Act requests processed 394 400 316 430
within five business days of receipt

Records stored digitally in the document 2.9 million 3.1 million 3.1 million 3.3 million
repository - Laserfiche
Training hours for CSO staff 105 144 118 144

City-wide Records Management Training 11 15 5 15
(Hours)

168 FY 2025 City of Southlake | Budget Book