Page 175 - CityofSouthlakeFY25AdoptedBudget

CITY-WIDE GOAL: Utilizing the ITGC, monitor Implementation Strategy:
the organization’s technology environment • Create an interdepartmental cross-training
with a focus to eliminate gaps between IT and program.
business units. • Create an internal work group that would
actively participate in the business and work
Department goal: Continue to improve software plans.
release management processes, deployments,
and quality assurance. CITY-WIDE GOAL: Develop a highly qualified, City Department Overview
motivated, well-trained, and innovative
Implementation Strategy: workforce to serve the needs of an evolving
• Create IT customer service annual meetings community by solidifying a learning culture
with stakeholders to review their work plans and implementing recommendations from the
and establish long-term goals to enable City of Southlake Organizational Learning and
efficiencies within the business units. Development Strategic Operations Plan.
• Establish additional SOPs within the IT
department to streamline processes. Department goal: Foster a work environment
that strives to meet employee needs while also
CITY-WIDE GOAL: Achieve ‘best in class’ providing high quality services to the community.
recognition for the development and
implementation of a strategic management Implementation Strategy:
system that fosters and demonstrates the • Provide opportunities for employees to learn
values of excellence, innovation, integrity, about the strategic management system.
teamwork, and accountability. • Focus on employees’ strengths to ensure
their success and development within the
Department goal: Optimize resources to achieve organization.
department goals.

Performance Measures

FY 2022 FY 2023 FY 2024 FY 2025
Performance Measure
Actuals Actuals Projection Target

Purchasing Survey Customer Service Satisfaction 98% 98% 97% 99%

Water Utilities Collection Rate 99.76% 99.80% 99.90% 99.00%

IT Performance - Unplanned network outages 0.23% 0.45% 0.45% 0.15%

FY 2025 City of Southlake | Budget Book 175