Page 178 - CityofSouthlakeFY25AdoptedBudget
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Fire Department - Department Goals
CITY-WIDE GOAL: Foster positive employee • Encourage a culture that values and supports
engagement. continuous learning and professional growth
by recognizing and rewarding employees who
Department goal: Foster a positive workplace actively pursue development opportunities.
culture and employee engagement that aligns
with the City’s mission and goals. CITY-WIDE GOAL: Attract, develop, and
retain highly qualified employees through the
Implementation Strategy: creation and implementation of an innovative
• Create a focused program to train and support and strategic recruitment and retention
leaders to model the values and behaviors that plan which ensures a robust applicant pool,
align with the City’s mission, setting a positive promotes personal growth, fosters employee
example for employees and reinforcing the engagement, and includes a dynamic and
desired workplace culture. inclusive training environment throughout an
• Implement structured opportunities for employee’s career.
employees to provide feedback and engage in
open communication with leadership. Department goal: Explore and implement
City Department Overview
innovative strategies to attract and retain highly
CITY-WIDE GOAL: Develop a highly qualified, qualified individuals.
motivated, well-trained, and innovative
work force to serve the needs of an evolving Implementation Strategy:
community by solidifying a learning culture • Continue to ensure a smooth, transparent, and
and implementing recommendations from the engaging recruitment process that leaves a
City of Southlake’s Organizational Learning and positive impression on all candidates, whether
Development Strategic Operations Plan. they are hired or not.
• Explore diverse recruitment channels such
Department goal: Continue to enhance and as job fairs, industry conferences, and
expand the professional development model. partnerships with educational institutions to
reach a wider pool of candidates.
Implementation Strategy:
• Provide opportunities for employees to obtain
relevant certifications and participate in
continuing education to enhance their skills
and qualifications.
• Work with employees to set individual
professional development goals and create
personalized development plans that align
with their career aspirations and departmental
needs.
Performance Measures
FY 2022 FY 2023 FY 2024 FY 2025
Performance Measure
Actuals Actuals Projection Target
Achieve a high percentage of citizen 90% 94% 91% 93%
satisfaction in fire services provided
Fire Total Response Time (seconds) 431 420 445 445
EMS Total Response Time (seconds) 383 395 392 405
CPR Success Rate 20% 33% 5%* >12%
*Change in method of calculation
178 FY 2025 City of Southlake | Budget Book
