Page 182 - CityofSouthlakeFY25AdoptedBudget
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Library Services - Department Goal
CITY-WIDE GOAL: Achieve “best in class” Department goal: Provide a highly trained
recognition for the development and and engaged staff who represent the city in a
implementation of a strategic management knowledgeable and professional manner while
system that fosters and demonstrates values of providing superior service to library patrons.
excellence, innovation, integrity, teamwork, and
accountability. Implementation Strategy:
• Provide specialized training to staff members
Department goal: Provide world-class library to further develop their skills, knowledge and
service. understanding of library services.
• Provide advanced opportunities for the
Implementation Strategy: development of leadership skills.
• Conduct a review of the library’s technical • Utilize team feedback to develop training
systems to develop a plan for an enhanced strategies and materials. Draw upon advancing
discovery experience that allows for one-stop staff to lead training for their focus area to the
service within the library catalog. entire team.
City Department Overview
• Provide an in-demand library collection
through data-driven selection and curation. CITY-WIDE GOAL: Using the model identified
• Provide quality programming to achieve in the plan, proactively pursue stronger
“excellence in library services” in service to all community engagement using formal and
key demographics. informal processes
• Provide a superior customer experience
through streamlined processes, public space Department goal: Promote strong partnerships
enhancements, and attentive, responsive and volunteerism through the Library.
service to library patrons.
Implementation Strategy:
CITY-WIDE GOAL: Develop a highly qualified, • Develop a new liaison for the volunteer
motivated, well-trained, and innovative program. Evaluate the program and implement
workforce to serve the needs of an evolving any identified opportunities for improvement.
community by solidifying a learning culture • Develop the partnership with the Library
and implementing recommendations from the Foundation of Southlake to better support the
City of Southlake’s Organizational Learning and community.
Development Strategic Operations Plan. • Coordinate with existing community partners
to offer joint programming that supports the
missions of the Library and each organization.
Performance Measures
FY 2022 FY 2023 FY 2024 FY 2025
Performance Measure
Actuals Actuals Projection Target
Library Materials Circulation 400,006 430,455 434,000 430,000
Library Program Attendance 37,622 40,986 41,000 42,000
Library Visitors and Online Users 124,483 143,326 145,000 145,000
182 FY 2025 City of Southlake | Budget Book
