Page 87 - FY 2025 Adopted Operating Budget and Business Plan

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Leverage Technology

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
LT Enterprise IT Project (FY 2022) Project Completion Information Technology and
1.3.2 – Citizen Reporting Tool Communication & Legislative Affairs
Replacement
Summary:
Milestone Estimated Status
Support for the City’s citizen reporting mobile Completion
st
application, Ask Arlington, will be dropped by the Project Charter 1 Qtr. FY 2022 Complete
nd
vendor, Accela, sometime in 2021 (we have not been Release RFP 2 Qtr. FY 2022 Complete
rd
provided a specific date). This project is to replace the RFP Vendor Selection 3 Qtr. FY 2022 Complete
th
Ask Arlington app with a new mobile application that is Contracting 4 Qtr. FY 2022 Suspended
usable on Apple and Android devices and provide web Requirements Re‐ 3 Qtr. FY 2023 Complete
rd
platform and texting capabilities. The tool will interface evaluation
with the City’s existing applications that the Action Vendor Selection 3 Qtr. FY 2023 Complete
rd
Center (AC) agents utilize for their daily business st
Implementation Phase 1 Qtr. FY 2025 In Progress
operations. st
Project Closure 1 Qtr. FY 2025

Note on Schedule Change: A change order was approved to
extend the project schedule tentatively to June 2024. This
additional time is attributed to the partner vendor’s delay and
pending integrations.

The mobile app has been delivered for testing. The project
team has identified issues on Android devices, text wrapping
issues. The issues impact some Android models with the
capabilities to attach photos and videos.

FY 2025 Adopted Budget and Business Plan 78 City of Arlington, Texas