Page 89 - FY 2025 Adopted Operating Budget and Business Plan

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Leverage Technology Scorecard

FY 2022 FY 2023 FY 2024 FY 2025
Dept. Key Measures
Actual Actual Estimate Target

IT File server availability 99.98% 100% 99% 99%
IT Network uptime 99.84% 99.40% 99% 99%
IT Website availability 99.52% 99% 99% 99%
IT Email Phishing/Snag Rate 2.38% 5% 3% 3%
IT Governance Projects Schedule (Active vs. New
Actual) Measure in
FY 2023 53% 75% 75%
IT Governance Projects Budget (Planned vs. New
Actual) Measure in
FY 2023 85% 78% 78%
OSI Datasets or Interactive Web Maps Published
4 11 20 20
OSI Open Data Portal Users
17,199 35,411 15,000 15,000
Parks Percent of online registrations 11% 15% 15% 15%
Parks Total website sessions (naturallyfun.org) 632,300 544,215 550,000 550,000
CLA Increase YouTube views to reach 2M views
per year 2,177,529 2,637,078 2,000,000 2,000,000
CLA Increase Social Media Followers – FaceBook,
Instagram, and Twitter [reported quarterly] 2.38% 16% 13% 10%
CLA Increase Visits to MyArlingtonTX.com and New
Arlingtontx.gov (Baseline = 2,522,316 Measure in
entrances) FY 2023 3,452,446 3,400,000 3,500,000
CLA Ask Arlington App Downloads – based on

percent of population 1% 1% 1% 1%
CLA Ask Arlington App Satisfaction – Number of 5-
star ratings 242 306 310 300
CLA Number of Spanish Posts 1,503 1,168 1,200 1,200
CLA Growth of Spanish FB page 4,521 13,608 20,000 25,000
CLA Views of Spanish videos 198,218 457,757 200,000 200,000
Parks Total impressions (APRD main Twitter/FB
profiles) in millions 5.106 7.65 8 8

FY 2025 Adopted Budget and Business Plan 80 City of Arlington, Texas