Page 86 - FY 2025 Adopted Operating Budget and Business Plan

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Leverage Technology

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
LT Website Usability Upgrades Project Completion Communication & Legislative Affairs
1.3.1
Summary:
Milestone Target Date Status
The Office of Communication maintains the City’s Launch of OpenForms 2 Qtr. FY 2024 100%
nd
website, ArlingtonTX.gov. Several tools compatible Launch of Monsido 3 Qtr. FY 2024 100%
rd
with the website have been identified to help make Launch of GovDelivery 3 Qtr. FY 2024 100%
rd
the City’s website more user-friendly. This includes: Launch of Engagement HQ 2 Qtr. FY 2025 100%
nd
Launch of upgraded search NA
• OpenForms: to streamline and improve the
experience users have when submitting
forms on the City’s website.
• GovDelivery: to improve the interface and
reporting metrics for the City’s e-newsletter
and provide more communication options
for residents.
• EngagementHQ: to provide an online,
interactive experience for residents to
participate in engagement opportunities.
• Upgraded search tool: to give staff better
control over search results on the City’s
website, which will provide a better
experience for residents.

FY 2025 Adopted Budget and Business Plan 77 City of Arlington, Texas