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Leverage Technology
Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
LT Enterprise IT Project (FY 2023) – Project Completion Information Technology and Planning
1.3.2 PDS Customer Service Survey & Development Services
Summary:
Estimated
Milestone Status
This project will add a customer service survey tool for Completion
Planning and Development Services (PDS) to increase Project Charter 3 Qtr. FY 2023 Complete
rd
th
feedback from citizens and the development community, Planning Phase 4 Qtr. FY 2023 Complete
during different stages of the on-line permitting process. Procure Phase 4 Qtr. FY 2023 Complete
th
This project is for the installation of the selected solution Design Phase 1 Qtr. FY 2024 Complete
st
targeted for the 4 Quarter of FY 2023. After installation Implementation Phase 1 Qtr. FY 2024 Complete
th
st
decisions can be made as to any further configurations. Project Closure 3 Qtr. FY 2024 Complete
rd
Update:
The first Go Live for the Live Chat solution was performed
on December 15, 2023, and the final Go Live was
performed on March 12, 2024.
The first Go Live for the Customer Service Survey solution
was performed on March 1, 2024, and the final Go Live
was performed on April 1, 2024.
The project team completed the project closure activities.
The project is completed and closed.
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