Page 446 - FY 2025 Adopted Operating Budget and Business Plan

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Leverage Technology

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
LT Enhanced Interactive Project Completion Planning & Development Services
1.3.3 Development Process Guide
(EIDPG)
Summary:
Estimated Actual
With the changes that happened in the last few Milestone Completion Completion
years concerning technology and COVID‐19 Department Brainstorming Aug. 2021 Aug. 2021
restrictions, all permitting activity is now online. Session – Defined the Problem –
Many of our customers can conduct business with Discussed the Outcome
the City at the tips of their fingers and in the Informed Developers Round Jan. 2022 Jan. 2022
convenience of their homes/offices. However, we Table Information on the Project
still receive several phone calls regarding how to and Request for Their Assistance
move through the permitting process. Our staff are Research – Citizen, Developer’s May 2022 May 2022
always willing and able to help these customers. Roundtable, Developers... Input
Information Provided by Staff on May 2022 May 2022
Currently, we have technical bulletins and short List of Concerns from DRT and
videos in different locations across our website. FAQs/Help from Citizens
However, there still seems to be a disconnect with Create a Flowchart of all tasks of Mid‐July July 2022
our customers and these resources. With the the Development Process.
Interactive Development Process Guide, we plan to Design the order of each step in July 2022 July 2022
bring all the how‐to videos for each process the Flowchart
together in a very streamlined process flowchart
thereby making it more easily available on google
searches so that our customers can get to the Creation of One to Three
specific item they are looking for. We will seek Videos
st
input from our customers and DRT concerning 1 Video: “What We Do” Oct. 2022 Dec. 2022
nd
what would be most helpful. We will also be 2 Video: Introducing Zoning, Nov. 2022 Dec. 2022
seeking guidance from OOC both on which tools to Platting, and PI Improvements,
rd
utilize for the website and for the shooting/editing 3 Video: Land Development Aug. 2023 Nov. 2023
of some of our how‐to videos and interviews. Process ‐ Zoning
4 Video: Platting Process
th
th
Update: 5 Video: Overview of Platting
Staff has created a total of 11 Educational Videos. Process
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Staff is continuously updating web page with 6 Video: Site Plan/Public
current information. Project is complete. Improvements Process
7 Video: Permitting and Dec. 2023 Jan 2024
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Inspections Feb 2024
8 Video: Health April 2024
th
9 Video: Gas Wells
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10 Video: How to find your
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property’s zoning
11 Video: How to use the
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Arlington UDC

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