Page 444 - FY 2025 Adopted Operating Budget and Business Plan

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Leverage Technology

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
LT Enterprise IT Project (FY 2022) Project Completion Information Technology and
1.3.1 – Citizen Reporting Tool Communication & Legislative Affairs
Replacement
Summary:
Estimated
Milestone Status
Support for the City’s citizen reporting mobile Completion
st
application, Ask Arlington, will be dropped by the Project Charter 1 Qtr. FY 2022 Complete
vendor, Accela, sometime in 2021 (we have not been Release RFP 2 Qtr. FY 2022 Complete
nd
provided a specific date). This project is to replace the RFP Vendor Selection 3 Qtr. FY 2022 Complete
rd
Ask Arlington app with a new mobile application that is Contracting 4 Qtr. FY 2022 Suspended
th
usable on Apple and Android devices and provide web Requirements Re- 3 Qtr. FY 2023 Complete
rd
platform and texting capabilities. The tool will interface evaluation
with the City’s existing applications that the Action Vendor Selection 3 Qtr. FY 2023 Complete
rd
Center (AC) agents utilize for their daily business Implementation Phase 1 Qtr. FY 2025 In progress
st
operations. st
Project Closure 1 Qtr. FY 2025
Update:
Note on Schedule Change: A change order was approved to
The implementation phase of OneView is ongoing and extend the project schedule tentatively to December 2024.
exceeding the original project schedule due to the This additional time is attributed to the partner vendor’s delay
partner vendor technical issues.
and pending integrations.
The new mobile app has been tested. The app
experienced technical issues with photo attachments
on Android devices. Our partner vendor resolved the
issues.

The Amanda and Cartegraph integrations have been
established and the workflow configurations are in
progress.

The mapping functionality (Geocode) is not functioning,
as expected. The mapping location differs and shifts
from the original pin placement on the map.

This is a critical functional requirement used daily in
support of daily operations. Our project team and
partner vendor are tracking operational risks that must
be corrected prior to the release of the new app.

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