Page 447 - FY 2025 Adopted Operating Budget and Business Plan

Return to Table of Contents

Leverage Technology

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
LT Municipal Court Website Project Completion Municipal Court
1.3.4 Redesign
Summary:
Milestone Target Date Status
More people come into contact with municipal Meet with Stakeholders 1 Qtr. FY 2024 Complete
st
nd
courts than all other Texas Courts combined. The Research and Benchmark 2 Qtr. FY 2024 Complete
Arlington Municipal Court (MC) recognizes that Comparable Cities, and
individuals may interact with the Court in several TMCEC Resources
different capacities such as a defendant, witness, Work with Stakeholders to 3 Qtr. FY 2024 Complete
rd
attorney, moral support, and juror. For many, their Revise Language,
first experience with the Court and even the City is Documents, and Usability of
through the respective webpages. Website
Complete Updated 4 Qtr. FY 2024 Complete
th
The MC has seen a dramatic increase in website Municipal Court Website
usage coming out of the pandemic as evidenced in
comparisons of website page and unique page views. Unique
In FY 2019, the Court had 35,651 page views and Fiscal Year Page Views Page Views
27,967 unique page views. Whereas, in FY 2022 the FY 2019 35,651 27,967
court had 74,933 page views and 60,818 unique page FY 2020 108,362 85,999
views. This shows an increase of 110% hits and 117% FY 2021 84,468 70,158
unique hits on the website despite a decrease in FY 2022 74,933 60,818
citations filed from 72.383 to 54,121.
FY 2023 69,265 47,949
FY 2024 208,622 88,281
A person’s experience in municipal court may likely
be their only contact with the judicial system and can
The Municipal Court used data analytics from the City’s
create a lasting impression not only of the MC, but
webmaster and noticed a considerable increase in page activity
also the City. The MC recognizes that court users
for the Fiscal Year. More individuals are visiting the Court site
now look online to answer questions about court
procedures, available resources, and other relevant for information on multiple occasions and this reinforces the
court information. As such, the MC will be working need for accurate and relevant information for the public to
utilize this site as a source to locate information.
towards increasing engagement and opportunities to
convey public trust and procedural justice through
The Court will be closing out this business item as a
an updated website.
departmental item and partner with the overall City project to
implement the new website. Key milestones that are upcoming
Update:
on this implementation are writing and website training in
The Court’s has diligently worked on updating and
December 2024, and February 2025, with a target launch of
reviewing data to ensure a more user friendly and March 2025.
relevant experience for the end users. The Court
Supervisor has been working with the City’s
Webmaster and external vendor Granicus. The
supervisor attended a content rationalization
workshop in August and this aided in determining
what to delete, add or improve on the Court’s site.
The Court thoroughly reviewed all content on the
website and consolidated relevant information,
removed several pages that had minimal hits.

74