Page 163 - Southlake FY23 Budget

CITY DEPARTmEnT OvERvIEw

FInAnCE & TECHnOLOGY

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infOrMatiOn teChnOLOgy strategy Map
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To provide technology services to the City of Southlake that are secure, scalable, reliable, financially viable, and aligned with the city’s Strategic Management System. We
will accomplish this through an organization that is efficiently and effectively managed and whose practices are underpinned by the core values of the City.
City Focus Areas: Safety & Performance
Security Management
City Corporate Objectives
C1 Achieve the C6 Enhance the sense of B4 Provide high
highest standards community by providing excellent quality services B5 Enhance service B6 Optimize use
of safety & customer service and citizen through sustainable delivery through continual of technology
process improvement
security engagement opportunities business practices
CBO1 – Maintain a CBO5 – Improve F1 Adhere to financial L3 Attract, develop & L6 Foster positive
strong financial quality of life through management principles & budget retain a skilled employee engagement
workforce
position and progressive
implement plans and implementation of
policies to ensure Southlake’s
future financial Comprehensive Plan
strength. recommendations.
ITC1 Minimize Security Risks (C1) ITC2 Provide a high-performing service desk (C6)

ITB1 Provide technology solutions and development ITB2 Provide technical solution consulting to support ITB3 Provide cost-effective and highly available
services supporting City objectives (B4) City process improvement projects (B5) technology infrastructure (B6)
ITCBO1 – Provide IT ITCBO2 – Optimize
services that enable current and future IT
City departments to infrastructure to be
reduce cost and time reliable, scalable, and
associated with daily cost effective and ITF1 Provide a balanced IT cost structure (F1) ITF2 Provide high value services through efficient
tasks (CB01). anticipate technology management of resources (F1)
change to meet
advancing customer
requirements (CB05).
ITL2 Build a positive, productive & engaged
ITL1 Provide technical and solution training both workforce that supports the City’s mission and
internally and externally (L3) strategic goals (L6)

departMent gOaLs
d ep ar t M ent gO a L s
City-wide goal: Establish customer service standards.
Department goal: Enhance the Customer Service experience throughout all divisions.
Implementation Strategy:
• Implement formal customer service standards that are aligned with the City’s Guiding Principles.
• Assist departments with maximizing existing technology.
• Establish work groups to analyze and recommend improvements to division processes.
City-wide goal: Streamline systems, and reinforce strategic alignment throughout all levels of the organization
through implementation tools such as departmental business/work plans, business unity scorecards,
comprehensive planning, and other accountability mechanisms. Improve accountability structures for stronger
efficacy.
Department goal: Increase excellence throughout the divisions.
Implementation Strategy:
• Create a framework for an internal risk and compliance team.
• Improve asset management.
• Analyze KAIs and revisit scorecard to align with current goals.

162 FY 2023 City of Southlake | BUDGET BOOK
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