Page 164 - Southlake FY23 Budget

CITY DEPARTmEnT OvERvIEw

Finance & TechnologyOLOGY
FInAnCE & TECHn

City-wide goal: Achieve “best in class” recognition for the development and implementation of a strategic
management system that fosters and demonstrates values of excellence, innovation, integrity, teamwork, and
accountability.
Department goal: Optimize resources to achieve department goals.
Implementation Strategy:
• Create a multi-department cross-training program.
• Meet with individual employees to create personalized growth and development plans.
• Create an internal work group that would actively participate in the business plan and work plan.

City-wide goal: Develop a highly qualified, motivated, well-trained, and innovative work force to serve the needs of an
evolving community by solidifying a learning culture and implementing recommendations from the City of Southlake’s
Organizational Learning and Development Strategic Operations Plan.
Department goal: Foster a work environment that strives to meet employee needs.
Implementation Strategy:
• Create a multi-department cross-training program.
• Meet with individual employees to create personalized growth and development plans.
• Create an internal work group to actively participate in the business plan and work plan.

City-wide goal: Develop a technology strategic plan for city, to include recommendations addressing identified
technology risks (technology infrastructure, data security/security breach).
Department goal: Improve IT security to prevent unauthorized access to organizational assets (computers, networks, and
databases)
Implementation Strategy:
• Improve IT infrastructure.
• Begin technology master plan.
• Ensure 100% of employees complete cybersecurity training.

City-wide goal: Utilizing the ITGC, monitor the organization’s technology environment with focus to eliminate gaps
between IT and Business Units.
Department goal: Improve software release management processes, deployments, and quality assurance.
p erf O r M an C e Measures
perfOrManCe Measures

fy 2022
fy 2021
fy 2020
perfOrManCe Measure aCtuaLs aCtuaLs prOjeCtiOn fy 2023
target
Purchasing Survey Customer Service Satisfaction New New
Measure Measure 95% 95%
Water Utilities Collection Rate
98.00% 98.47% 98.00% 98.00%

% of city employees that have completed Cyber Security 100% 100% 100% 100%
Training

BUDGET BOOK | FY 2023 City of Southlake 163
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