Page 157 - Southlake FY23 Budget
P. 157

CITY DEPARTmEnT OvERvIEw

                                CITY SECRETARY’S OFFICE


                                                d ep ar  t M ent   gO  a L s
                                                departMent gOaLs

          City-wide goal: Establish customer service standards.
          Department goal: Increase records accessibility for governmental transparency.
          Implementation Strategy:
               •  Identify areas of improvement on records management practices
               •  Provide guidance to departments to capture accountable, effective, and efficient practices and tools
          Department goal: Advance Laserfiche Initiatives
          Implementation Strategy:
               •  Develop and publish electronic forms to leverage goals to a digital transformation
               •  Evaluate electronic forms to ensure departments are well equipped to respond to customer’s needs

          City-wide goal: Actively pursue necessary process changes and improvements to establish a learning culture and
          encourage continuous risk evaluation.
          Department goal: Seek training and development opportunities
          Implementation Strategy:
               •  Acquire feedback to analyze different perspectives of each employee to identify the risks they incur while
                   performing their jobs
               •  Seek training opportunities for all staff members, not just certification efforts

          City-wide goal: Continue to connect employees to the role they play in implementing the city’s goals, recognize
          their contributions to this effort, and continue to align employee strengths with identified priorities.
          Department goal: Develop strategies based on employee feedback to improve the engagement elements
          Implementation Strategy:
               •  Empower employees and recognize special skills and talent
               •  Create a sense of connection and the belonging philosophy to obtain engagement, improved performance,
                   and positive impact/results

                                            p erf  O r M an  C e Measures
                                            perfOrManCe Measures



                         perfOrManCe Measure                      fy 2020     fy 2021      fy 2022     fy 2023
                                                                  aCtuaLs     aCtuaLs    prOjeCtiOn     target
           Public Information Act requests processed within five business
           days of receipt                                          978         605          394         400


           Records stored digitally in the document repository - Laserfiche
                                                                 2.6 million  2.8 million  2.9 million  3.1 million


           Training hours for CSO staff
                                                                   101.5        143.2        105         144


           City-wide Records Management Training (Hours)
                                                                     0           17          11           15











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