Page 157 - Southlake FY23 Budget
P. 157
CITY DEPARTmEnT OvERvIEw
CITY SECRETARY’S OFFICE
d ep ar t M ent gO a L s
departMent gOaLs
City-wide goal: Establish customer service standards.
Department goal: Increase records accessibility for governmental transparency.
Implementation Strategy:
• Identify areas of improvement on records management practices
• Provide guidance to departments to capture accountable, effective, and efficient practices and tools
Department goal: Advance Laserfiche Initiatives
Implementation Strategy:
• Develop and publish electronic forms to leverage goals to a digital transformation
• Evaluate electronic forms to ensure departments are well equipped to respond to customer’s needs
City-wide goal: Actively pursue necessary process changes and improvements to establish a learning culture and
encourage continuous risk evaluation.
Department goal: Seek training and development opportunities
Implementation Strategy:
• Acquire feedback to analyze different perspectives of each employee to identify the risks they incur while
performing their jobs
• Seek training opportunities for all staff members, not just certification efforts
City-wide goal: Continue to connect employees to the role they play in implementing the city’s goals, recognize
their contributions to this effort, and continue to align employee strengths with identified priorities.
Department goal: Develop strategies based on employee feedback to improve the engagement elements
Implementation Strategy:
• Empower employees and recognize special skills and talent
• Create a sense of connection and the belonging philosophy to obtain engagement, improved performance,
and positive impact/results
p erf O r M an C e Measures
perfOrManCe Measures
perfOrManCe Measure fy 2020 fy 2021 fy 2022 fy 2023
aCtuaLs aCtuaLs prOjeCtiOn target
Public Information Act requests processed within five business
days of receipt 978 605 394 400
Records stored digitally in the document repository - Laserfiche
2.6 million 2.8 million 2.9 million 3.1 million
Training hours for CSO staff
101.5 143.2 105 144
City-wide Records Management Training (Hours)
0 17 11 15
156 FY 2023 City of Southlake | BUDGET BOOK
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