Page 218 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
LIBrArY SErVICES

artme
Dep
card
Department Core Services
nt Score

Perspec- tive Ref. Measure Previous Previous Current Measure- Target
Period
Period
ment
1.0 Achieve the highest standards of safety & security (LBC1) (C1)

Q12 Survey: Q02 - I have the materi-
1.1.1 als and equipment I need to do my 4.49 4.52 4.00 > or = 4.50
work right

Q12 Survey: Q10 - I have a best friend
1.1.2 3.25 3.04 3.91 > or = 4.50
at work
1.2 Ensure safe and secure library facility and system for customers (LBC1) (C1)
% of Library Staff completing Health
1.2.1 100% 100% 100% = 100%
and Safety Training Annually
% of Library staff maintaining current
1.2.2 100% 85% 83% = 100%
certification for CPR/First Aid/AED
% of Library staff completing customer
1.2.3 100% 100% 100% = 100%
information security training annually
1.3 Develop and maintain outstanding library facility and public space (LBC2) (C3) (CBO1) (LBCBO1) 11%
% of physical Library materials re-
Serve our Customers 1.3.2 placed 13% 11% 10% > or = 13%
> or =
1.3.1
10%
11%
10%
% of children's materials replaced
% of teen materials replaced
1.3.3
17%
11%
8%
> or =
10%
1.3.4
> or =
8%
1.3.5 % of adult materials replaced 12% 15% 10% > or = 12%
10%
8%
10%
% of DVDs replaced
# of digital titles added to the Cloud
1.3.6 14% 18% 20% > or = 5%
Library
1.4 Provide meaningful opportunities for volunteer involvement (LBC3) (C5)
# of volunteer hours for Library pro-
1.4.1 3,906 4,288 2,603 > or = 4,000
grams and events
1.5 Deliver exceptional customer service (LBC4) (C6)
% agreement that employee repre-
1.5.1 94% 92% 97% > 90%
sented City in a positive manner
% citizen agreement that employee
1.5.2 94% 90% 96% > 90%
was courteous
% citizen agreement that employees
1.5.3 returned calls within a reasonable 87% 27% 85% > 90%
amount of time

BUDGET BOOK | FY 2022 City of Southlake 217
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