Page 219 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
LIBrArY SErVICES

Department Core Services
Department Scorecard

Perspec- tive Ref. Measure Previous Previous Current Measure- Target
ment
Period
Period
% citizen agreement that employee
1.5.4 showed pride and concern for the 94% 85% 97% > 90%
quality of work

Q12 Survey: Q09 - My coworkers are
1.5.5 4.19 4.04 4.00 > or = 4.50
committed to doing quality work
% of Year-Round Library staff partici-
1.5.6 pating in a minimum of one customer 100% 100% 100% = 100%
service workshop per year
1.6 Promote education and lifelong learning through Library materials, services and programs (LBC5) (C6)

# Annual Program Attendance
36,007
1.6.1
34,180
11,091
10,628
> or =
Serve Our Customers 1.6.2 # of Library items circulated (print and 399,287 422,326 375,081 > or = 135,103
digital library, no databases)
# of visitors to Library (onsite visitors)
135,906
147,685
1.6.4
107,353
76,125
> or =
1.6.5 # of visits to Library Digital Resources 56,662 32,281 52,591 > or = 20,000
(digital visitors)
1.7 Enhance customer engagement through strategic messaging for library services (LBC6) (C6)
1.7.1 # of Library programs offered all ages 449 467 176 > or = 436
1.7.2 # of Library MySouthlakeNews articles 2 2 3 > or = 4

1.7.3 # of Library Social Media Posts 65 156 131 > or = 15

Open rate for weekly Library targeted
1.7.4 30% 28% 25% > or = 20%
emails
2.1 Achieve Best in Class status for library services (LBB1) (B1)
Q12 Survey: Q06 - There is someone 4.01 3.93 4.83 > or = 4.50
2.1.1
at work who encourages my develop-
Manage the Business 2.1.2 # employees attending advanced 25% 54% 100% > or = 25%
ment

industry training

% of all Library workplan initiatives
2.1.3
2.2 that met or exceeded KAI 100% 87% 100% > or = 85%
Develop and maintain community partnerships to enhance service opportunities (LBB2) (B2)
2.2.1 # of joint programs with local partners 10 14 5 > or = 5

218 FY 2022 City of Southlake | BUDGET BOOK
WWW.CITYOFSOUTHLAKE.COM