Page 211 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
HUMAn rESOUrCES

Department Core Services
Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
Volunteer Survey: % volunteers who
1.3.7 100% 95% 100% > 95%
rated experience good or excellent
% citizen agreement that the city does
an excellent or very good job promot-
1.3.8 69% 65% 61% > 90%
ing opportunities for partnerships and
volunteer involvement.

Enhance sense of community by providing excellent customer service and citizen engagement opportuni-
1.4
ties (C6)
% agreement that employee represent-
1.4.1 88% 83% 84% > 89%
ed City in a positive manner
Serve our Customers 1.4.2 % citizen agreement that employee 90% 83% 83% > 89%

was courteous / warm & sincere

% citizen agreement that employees
returned calls within a reasonable
89%
74%
69%
>
1.4.3
78%
amount of time
% citizen agreement that employee
1.4.4 showed pride and concern for the qual- 84% 76% 79% > 89%
ity of work
Q12 Survey: Q09 - My coworkers are
1.4.5 4% 4.50 4.60 > 4.49
committed to doing quality work
1.5 Administer a strong employee communication program (C6)
Monthly HR e-blast email open rate
1.5.1 65% 67% 70% > or = 70%
(full-time employees)
Volunteer Southlake Opportunities
1.5.4 21% 40% 26% > or = 20%
Email Open Rate
2.1 Achieve best-in-class status in all City disciplines (B1)
Manage the Business 2.1.2 % of planned workplan initiatives 91% 90% 100% > > 89%
% department completed workplan
89%
94%
2.1.1
initiatives that met or exceeded KAI
90%
88%
completed
Q12 Survey: Q06 - There is someone at
2.1.3
work who encourages my development 4.39 4.56 4.50 > 4.49

210 FY 2022 City of Southlake | BUDGET BOOK
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