Page 166 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
CITY SECrETArY'S OFFICE

nt Score
card
artme
Department Core Services
Dep

Serve Our Cus- tomers Ref # Serve our Customers Previous Previous Current Measure- Target

Period
Period
ment

1.2 Provide administrative support to elected officials (CSOC3) (C6)

% of City Council packets delivered to City
1.2.2 Council by deadline of Thursday of packet 99% 96% 100% = 100%
week

# of meetings and events scheduled for
1.2.3 197 30 51 > or = 50
elected officials

1.2.4 # of proclamations /certificates created 4 2 17 > or = 10

# of proclamations coordinated and pre-
1.2.5 sented at Council meetings and at other 4 1 1 > or = 0
locations
# of Council calendar listings emailed to
1.2.6 13 13 13 > or = 13
elected officials
# of emails sent to Mayor and CMO for
1.2.7 13 13 13 > or = 13
Mayor’s next week’s schedule
Provide excellent customer service and enhance citizen engagement through governmental transpar-
1.3
ency (CSOC2) (C6)

1.3.1 # of claims received and processed 5 4 0 < or = 0

1.3.2 # of TABC requests received and processed 4 4 1 > or = 0

1.3.3 # of notary services provided 72 57 88 > or = 50
# of Conflicts Disclosure Statements re-
1.3.4 ceived by board members and staff (TLGC, 0 1 0 > or = 0
Chapter 176)

% of Conflicts Disclosure Statements posted
1.3.5 to website within 2 business days of receipt N/A 100% N/A = 100%
(TLGC, Chapter 176)
1.4 Promote opportunities for participation through the board appointment process (CSOC1) (C5)

1.4.1 # resignations prior to end of term 1 2 2 < 0

BUDGET BOOK | FY 2022 City of Southlake 165
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