Page 154 - City of Mansfield FY22 Operarting Budget

Performance Measures
Actual Actual Budget Budget
Information Technology 2018/2019 2019/2020 2020/2021 2021/2022
Demand

PC/Laptops Supported 500+ 525 535 550

Software Applications Supported 87 90 95 100+
Mobile Devices Supported 345 350+ 400+ 400+

Workload
Average IT Requests Daily 27 28 29 30

E-Mail Accounts Maintained 550 550 540 550

Facilities Supported 19 19 20+ 20+

Network Infrastructure Hardware Supported 400+ 600+ 600+ 650
Productivity
Websites Maintained 18 19 19 20+

Domain Names Maintained 56 58 59 60+

Effectiveness
IT Service Requests answered within 2 hrs 100% 100%% 100% 100%%
City Network Downtime Less than 1% Less than 1% Less than 1% Less than 1%
E-Mail Downtime Less than 1% Less than 1% Less than 1% Less than 1%
Website Downtime Less than 1% Less than 1% Less than 1% Less than 1%

Measurable Outcomes:
• A secure network and end-user satisfaction.
• Positive citizen feedback on utilization of free public Wi-Fi.
• Organizational efficiency and collaboration.

IT Actual Actual Budget Budget 2021-2022 % Change
Summary 2018-2019 2019-2020 2020-2021 2021-2022

Personnel Services $ 454,785 $ 491,855 $ 649,227 $ 635,312 -2.14%

Operations 311,157 306,028 380,661 493,570 29.66%

Total $ 765,942 $ 797,883 $ 1,029,888 $ 1,128,882 9.61%

Information Technology 2019-2020 2020-2021 2021-2022 2021-2022
Full Time Equivalent Positions Budget Budget Budget Change
IT Director 1 1 1
IT Manager 1 1 1
City Web Master 1 1 1
Desk Top Support Specialist 1 1 1
Total 4 4 4 0

Contact: R. Todd Williams, 817-276-4281

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