Page 159 - City of Mansfield FY22 Operarting Budget

MUNICIPAL COURT

MISSION STATEMENT:

The mission of the Municipal Court is to provide effective and impartial
administration of justice. We are dedicated and committed to promoting the highest
standards in customer service, upholding the integrity of the court, and building
public trust and confidence.

Services Provided
• The court hears Class C Misdemeanor criminal cases, including traffic violations, city ordinance
violations, fine only offenses, and limited civil cases.
• We provide excellent customer service onsite, online, by telephone, e-mail, and mail.
• We maintain accurate records of all cases, including arrest records, bond records, arraignment
records, conviction reports, formal complaints, citation dispositions, state reporting, court costs,
docket records, trial proceedings, and refunds and forfeitures.

Accomplishments in FY 2020-2021
• Integration of Tyler Content Management, an Incode application, which allows scanning and
storing of documents electronically.
• Integration of Tyler Notify, an Incode application, that allows the court to text and call defendants
regarding outstanding cases, warrants, upcoming court dates, and past due balances.
• Implemented virtual dockets and Bench trials during the pandemic allowing the court to maintain
a Caseflow Management system.

FY 2021-2022 Goals and Objectives

1. Strengthen Customer Service through the integration of people and technology.
• Provide accurate information that is communicated in an efficient and effective manner.
• Revise and improve front counter procedures to expedite time spent with defendant at the
window.
• Allow defendants to dispose of their case(s) without the need of appearing in person by providing
additional online options, and forms.

2. Enhance the efficiency of court operations, judicial proceedings, and due process by completing tasks
accurately and expeditiously.
• Promptly and accurately enter handwritten citations within 48 hours of receipt.
• Promptly and accurately process complaints within 5 days of Initial Appearance date.
• Develop and review policies, procedures, and forms to support Court operations.

3. Reinforce Professionalism and Succession Planning within the department.
• All clerks will continue to expand their education by attending at least one 12-hour training
session through the Texas Municipal Courts Education Center.
• Continue cross-training plans for court staff while maintaining normal operations.
• Uniformly distribute caseload and workload.

158