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Business Plan Return to Table of Contents
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Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 1: Provide for the Efficient Access and Appropriate Management of the City’s Data
Project Performance Measure(s) Department(s)
PTW Enterprise IT Project (FY 2022) – Project Completion Information Technology and Planning &
1.1.6 AMANDA Redesign for Planning Development Services
Summary:

The AMANDA system was created in 2006 to automate
inspections, capture reviews and track projects through
the development process. Since implementation in 2006,
minimal updates have occurred. As a result, the business
procedural changes have not been captured in AMANDA,
to align with changes made to the Unified Development
Code, adopted in 2014, and State Legislation (Local
Government Code). Due to the lack of updates to the
AMANDA system, City staff manually adjusts business
processes in AMANDA to mirror the current process.
PDS would like to update Zoning Case (ZC), Plat (PL), Site
Plan (SP) and Public Improvement (PI) folders in AMANDA
and arlingtonpermits.com (ap.com). The updates will
include changes, deletions, and updates to AMANDA
folders, reporting, fees, and ap.com. PDS would also like to
create folders/work types for processes not currently
captured in AMANDA including zoning verification letter
applications and Plat Pre‐Application meetings. Both
processes require an application fee and are manually
tracked via spreadsheets.

While updating the existing PDS Land Development folders
(ZC, PL, SP and PI) in AMANDA, this project will also
provide an opportunity to define, document, change, and
prioritize PDS business processes aligned with the
AMANDA system best practices. This will require the
support of a third‐party consultant that will lead the
mapping of current and future state business processes,
facilitate stakeholder engagement, identify gaps and
process improvements that will result in the development
of the AMANDA folders master plan.

FY 2022 Adopted Budget and Business Plan 81 City of Arlington, Texas