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Invest in Our Economy Scorecard

FY 2019 FY 2021 FY 2021 FY 2022
Dept. Key Measures
Actual Actual Estimate Target
General Citizen perception that Arlington is a great
Citizen Survey place to operate a business [annual survey] 46% 50% 47% 60%
General Citizen perception that Arlington is a great
place to work [annual survey] 51% 54% 51% 60%
ED ROW Permits Issued [cumulative totals] New Measure in FY 2021 600 2,200
ED ROW Permit Damage Investigations
[cumulative totals] New Measure in FY 2021 40 40
Foster Development commercial construction plans within 12
ED ROW Complaints Investigated/Resolved New Measure in FY 2021 80 100
[cumulative totals]
PDS Turnaround time to 1st comments for

PDS business days 99% 100% 96% 95%
Turnaround time for building inspections
within 24 hours 100% 100% 100% 100%
PDS Improve customer satisfaction by maintaining
90% or higher "Excellent" customer rating 95% 95% 100% 90%
ED Marketing partnership visits [cumulative 60 95 80 95
totals]
Business Retention & Expansion
ED Recruitment leads [cumulative totals] 95 47 75 95
ED Leads to prospects [cumulative totals] 46 35 40 49
ED On‐Site Business Visits [cumulative totals] 118 96 80 95
ED Royalties from real estate holdings $7,020,775 $3,584,198 $4,325,000 $4,325,000
[cumulative totals]
ED Recruitment related events attended 20 15 7 15
[cumulative totals]
Library # of business programs offered New Measure in FY 2022 110
Library # of IET opportunities offered New Measure in FY 2022 30

FY 2022 Adopted Budget and Business Plan 77 City of Arlington, Texas