Page 158 - Mansfieldr FY20 Approved Budget

Actual Actual Budget Budget
Information Technology 2016/2017 2017/2018 2018/2019 2019/2020
Demand
PC/Laptops Supported 450+ 500+ 500+ 525+

Software Applications Supported 73 83 85 90+
Mobile Devices Supported 325+ 325+ 340 350+
Workload

Average IT Requests Daily 23 27 28

E-Mail Accounts Maintained 460 520 535 535

Facilities Supported 18 18 19 20
Network Infrastructure Hardware Supported 400+ 400+ 500+ 500+
Productivity
Websites Maintained 17 17 18 17

Domain Names Maintained 51 54 55 57
Effectiveness
IT Service Requests answered within 2 hrs 100% 100%% 100% 100%%
City Network Downtime Less than 1% Less than 1% Less than 1% Less than 1%
E-Mail Downtime Less than 1% Less than 1% Less than 1% Less than 1%
Website Downtime Less than 1% Less than 1% Less than 1% Less than 1%

Measurable Outcomes:
• Security issues/endpoint problems = 0 or as close as possible.
• Network uptime as close to 99.99% as possible.
• Department level productivity maintains a high standard.

IT Actual Actual Budget Budget % Change
Summary 2016-2017 2017-2018 2018-2019 2019-2020 2019-2020

Personnel Services $ 437,241 $ 428,700 $ 573,757 $ 592,448 3.26%

Operations 228,718 298,716 285,070 318,604 11.76%

Total $ 665,959 $ 727,416 $ 858,827 $ 911,052 6.08%

2017-2018 2018-2019 2019-2020 2019-2020
Full Time Equivalent Positions Budget Budget Budget Additions
IT Director 1 1 1
IT Manager 1 1 1
City Web Master 1 1 1
Desk Top Support Specialist 1 1 1
Total 4 4 4 0

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