Page 159 - Mansfieldr FY20 Approved Budget

SANITATION DEPARTMENT

MISSION STATEMENT:

The Sanitation Department mission is to provide the citizens of Mansfield, Texas a cost effective,
resource-conscious, waste disposal process that removes refuse and recyclable materials of residents and
businesses within the City of Mansfield.

Department at a Glance

The City of Mansfield has individually contracted with a Sanitation Services Company to perform the
collection of refuse and recyclable materials on behalf of the City. The relationship between the City of
Mansfield and the company is administered through the Finance Department and the City Administration
Department. The sanitation contract increased 12.27% due to increased residential and commercial
growth and increased sanitation fees.

Key Goals and Objectives

Goal 1
Increase residential and commercial participation in the recycling program.

Objectives:
• Educate and inform the citizens as to the value of recycling.
• Research and find ways to make recycling easier and fun for citizens.
• Convey to participants the necessity to recycle and extend the life of local landfills.
• Develop the recycling cart program to fit the individual needs of the citizens.

Goal 2
Work with the contractor to increase public satisfaction.

Objectives:
• Increase communication by resolving complaints immediately.
• Require the contractor to use the latest technology and equipment to service the citizens.
• Require the contractor to project a professional image by using up to date equipment and a
professional workforce.

Goal 3
Provide the Best Value to the citizens.

Objectives:
• Work with the disposal contractor to ensure residential and commercial customers receive the
best service available by requiring a regular schedule City-wide.
• Establish minimum service levels to ensure customer satisfaction.
• Monitor service levels and rates structure within the marketplace as compared to the City’s
services and fees.
• Adhere to minimum service levels to ensure customer satisfaction.

Performance Objectives
• Increase the use of recycling by citizens and commercial accounts.
• Reduce service complaints.

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