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TABLE OF CONTENTS



                                    WHAT WE DO: CORE SERVICES






               Human Resources supports the City’s ability to deliver exceptional service by attracting,
                  developing, engaging, and retaining a high-performing workforce aligned with The
                Southlake Way. HR serves as both an operational support department and a strategic
                  partner to organizational leadership by aligning workforce strategy with long-term
                                                    organizational goals.                                                 City Department Overview



                                                                  02
             01
             01       Workforce Recruitment & Talent              02          Compensation & Benefits
                                   Strategy
               HR recruits and hires the talented workforce needed to   HR administers competitive compensation, employee
             deliver City services. The department manages recruitment,   benefits, retirement programs, leave administration, and
             candidate experience, onboarding, workforce planning, and   employer-of-choice initiatives that help attract and retain
              employment branding while processing more than 3,700   exceptional employees. The department maintains the City’s
              employment applications annually and supporting hiring   market-based compensation philosophy and supports
                         across every City department.               employees throughout every stage of their careers.









             03            Workforce Operations &                 04           Employee Experience &
                                                                  04
             03
                                 Compliance                                          Engagement
             HR manages payroll administration, HR information systems,   HR leads organization-wide efforts to strengthen employee
             personnel records, employee relations, leave administration,   engagement, workplace culture, performance management,
                workplace compliance, and employment policies. HR   recognition, and internal communication. Through Gallup
               also administers FMLA, ADA accommodations, workers’   engagement strategies, manager development, and
                compensation coordination, and personnel processes   continuous performance conversations, HR helps build a
                                 citywide.                          workplace where employees can perform at their best.








             05
                                                                  06
             05           Volunteer Management                    06        Leadership & Organizational
                                                                                     Development
             HR manages Volunteer Southlake by recruiting, onboarding,   HR partners with City leadership to develop managers,
                training, scheduling, and recognizing more than 1,000   strengthen organizational effectiveness, and prepare the
               volunteers serving across City departments. Volunteers   workforce for future challenges. This includes leadership
              contribute thousands of service hours each year, extending   development, succession planning, workforce analytics,
                 the City’s capacity while strengthening community   organizational planning, strategic initiatives, and continuous
                                engagement.                         improvement efforts that help departments achieve their
                                                                                  business objectives.











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