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TABLE OF CONTENTS


                                    HUMAN RESOURCES


                                           DEPARTMENT AT A GLANCE


             The mission of Human Resources is to provide professional, engaging and strategic human resource
               and volunteer services by implementing the City’s strategic plans and embracing the core values.




                                       EMPLOYEE EXPERIENCE          PAYROLL & PEOPLE
                                          & ENGAGEMENT                MANAGEMENT                                          City Department Overview


                                                                                                 VOLUNTEER
              HUMAN RESOURCES
                                                                                                MANAGEMENT
                                       EMPLOYEE COMPENSATION       TALENT ACQUISITION
                                             & BENEFITS












                   6.75                  $1,121,351                  1.9%                  $779K


                                         General Fund Budget
                       FTE                                       of the total General Fund  Volunteer Service Value



                                            THE SOUTHLAKE STANDARD


               Southlake deliberately sets service standards above baseline expectations. The standards below
              illustrate where Human Resources exceeds typical municipal operations in workforce management,
                                     employee engagement, and volunteer mobilization.



         Service Area           Baseline Expectation                            Southlake Standard


        Volunteer        Peer cities offer limited structure or   1,007 volunteers, 23,263 hours, $779,097 value; 38
        Program          recognition                           Presidential Service Awards; 45 Volunteer Service Awards

                         Municipal average typically 90-120+
        Time to Fill                                           54 days average (improved from 121 days)
                         days


        Payroll          Compliance-focused processing         100% on-time delivery for 50+ consecutive pay cycles;
        Accuracy                                               multi-step audited process with HR/Finance cross-checks

                                                               70th percentile for general government, 85th percentile
        Compensation
        Strategy         Meet minimum market requirements      for public safety; targeted market adjustments based on
                                                               compensation analysis



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