Page 69 - CityofArlingtonFY26AdoptedBudget

Business Plan

Preserve Financial Stability and Resilience
Maintain Availability of City Resources

Project Performance Measure(s) Department(s)
IT Service Management & Project Completion of Project within schedule Information Technology
Management Software Replacement and budget

Summary: Target Actual
The Information Technology (IT) Department is initiating a Milestone Completion Completion
strategic project to replace its currently disparate systems Project Initiation Apr. 2025 Apr. 2025
for IT Service Management (ITSM), Project and Portfolio System Selection Jul. 2025
Management (PPM), and Enterprise Architecture (EA) with System Procurement Oct. 2025
a single, integrated platform. This new system will also
introduce Asset Management and Enterprise Service Design Jan. 2026
Management (ESM) capabilities not currently in place. Configuration Mar. 2026
Testing & Training May 2026
This consolidation of tools will reduce redundancy, simplify System Go-Live Jun. 2026
training and support, and enable more cohesive IT Existing Systems Archive Sept. 2026
processes. It will enable better management of IT assets
through their lifecycle, improve service delivery, and provide Project Closeout Oct. 2026
a consistent framework for managing IT projects and
enterprise architecture. The ESM capabilities will support
needs of departments to manage requests from users with
online self-service forms and workflows.

City staff will experience improved ease of access to IT
services and increased communication and transparency for
services and projects.

Preserve Financial Stability and Resilience
Maintain Availability of City Resources

Project Performance Measure(s) Department(s)
PDS – Document Management Project completion Information Technology, Planning &
Improvement (FY 2024) Development Services

Summary: Estimated
The project aims to modernize and streamline the Milestone Completion Status
document management process within Planning & Project Charter 1 Qtr. FY 2025 Complete
st
Development Services. This will be achieved by Planning Phase 1 Qtr. FY 2025 Complete
st
assessing, converting, and digitizing permit records and Procure Phase 2 Qtr. FY 2025 Complete
nd
images. This project will improve records retention, Design Phase 2 Qtr. FY 2025 Complete
nd
establish digitization best practices, and provide public Implementation Phase TBD In Progress
portal access to non‐confidential data/images. Project Closure

FY 2026 Proposed Budget and Business Plan 63 City of Arlington, Texas