Page 167 - Southlake FY24 Budget

Office of Communication & Customer Experience

The mission of the Office of Communication and Customer Experience (OCCE) is to communicate
effectively and create a World Class customer experience.

COMMUNICATION

OFFICE OF COMMUNICATION PUBLIC RELATIONS City Department Overview
& CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

6.0 $791,673 1.5%

General Fund Budget
FTE of the total General Fund

f
e o
Office of Communication and Customer Experience
Offic
omer Ex
perienc
e
t
C
ommunica
tion and Cus
S tr a t e gy Map
Strategy Map
The mission of the Office of Communication and Customer Experience (OCCE) is to
INTEGRITY communicate effectively and create a World Class customer experience..
INNOVATION
TEAMWORK We on Our Focus Areas
EXCELLENCE deliver
ACCOUNTABILITY
Safety & Infrastructure & Partnerships & Performance
Security Development Volunteerism Management &
Service Delivery
We
We Serve We Provide We Manage Promote
Our Financial The
Customers Stewardship Business Learning &
Growth
We do this by We do this by We do this by We do this by
C1 Enhancing the customer F1 Providing high value B1 Promoting strong L1 Collaborating
experience through services through customer service and informing
transparency, innovation efficient management of through targeted employees about
and communication. resources. marketing strategies and COS culture through
tactics. a strong employee
C2 Promoting citizen and B2 Developing communication program.
employee engagement and managing L2 Fostering a positive
through strategic mes- communication and employee engagement
saging. customer service and workplace culture
programs using better that supports the City’s
practices. mission and goals
B3 Establish Southlake’s
brand & story with
effective marketing
and communication
strategies.
C = Customer Objectives F = Financial Objectives B = Business Objectives L = Learning & Growth Objectives
FY 2024 City of Southlake | Budget Book 167