Page 170 - Southlake FY24 Budget

Planning & Development Services - Department Goals
CITY-WIDE GOAL: Ensure that strategic
management planning efforts reflect the
community’s desired outcomes, anticipate
trends and risks, and so that system elements
produce measurable outcomes and successes
can be clearly communicated.
Department goal: Through the development
of the Southlake 2035 Comprehensive Plan
elements, identify necessary capital projects and
programs required to meet the needs and service
level demands of the community
Implementation Strategy:
The Department will assist in updating the
following Comprehensive Plan elements as
needed:
City Department Overview
• The Water, Wastewater, and Stormwater
master plan elements will address water, sewer
and drainage needs for the community and
prioritize infrastructure and utility related
projects based on the identified need.
• The Mobility Master Plan will work to address
roadway intersections and pathway priorities.
The department will assist in developing the
following Comprehensive Plan elements:
• The Community Facilities Plan will
systematically evaluate City owned buildings
in terms of their quality-of-service delivery
and prioritize maintenance and renovation
accordingly. Additionally, the plan will provide
a level of community facilities that meet the
needs of both the existing and projected
population.
• The Technology Master Plan will enable
residents, businesses, and the City to work
more efficiently, interact with each other in
new and better ways, and increase the overall
quality of offered services. Additionally,
improved technology will enable the City to
streamline operations, better monitor assets,
cut costs, improve existing services, innovate
new services, and improve communications.
CITY-WIDE GOAL: Establish a customer service
process improvement program.
Department Goal: Exceed customer expecta-
tions through the continual review of internal
processes and department operations.
170 FY 2024 City of Southlake | Budget Book
Implementation Strategy:
• Continue implementation of the Building
Inspections Process Improvement program to
identify customer service needs, review permit
process information, and create succession
planning efforts
CITY-WIDE GOAL: Provide a proactive system
of support to meet the workplace emotional
and physical needs of the work force, including
career enrichment and training support.
Department Goal: Cultivate a positive work
environment for new and existing employees
that provides opportunities to build connections
with coworkers, encourages career growth and
development, and fosters employee engagement.
Implementation Strategy:
• Encourage employees to attend conferences,
trainings, and other work-related events to
promote career enrichment.
• Host engagement activities for employees to
network/develop connections and learn about
city and department-related projects and
initiatives.
CITY-WIDE GOAL: Increase awareness of City
programs, services, activities, and events.
Department Goal: Promote public awareness
and understanding of department services and
achievements through communication efforts
that result in user-friendly, transparent, and
timely information
Implementation Strategy:
• Provide information to the public on the roles
and services offered by building inspections,
code enforcement, and planning services.
• Highlight key projects and department
achievements through City media channels.
• Focus communication efforts for online
permitting service towards first-time users and
submission requirements (EnerGov Customer
Self-Service).
• Focus communication on obtaining
information on development cases and how
to participate in the development process (i.e.,
Active Planning Cases web page).