Page 171 - Southlake FY24 Budget

CITY-WIDE GOAL: Emphasize “future Implementation Strategy:
readiness” tech initiatives through business unit • Utilize drone technology to obtain video for
and Corporate Leadership Team collaboration. special projects (i.e., roads, sidewalks, water
tank inspections, etc.), and specialty building
Department Goal: Utilize technology to provide inspections (i.e., roofs, signs, and HVAC
timely and accurate information to City boards, equipment), and evaluate drainage issues.
commissions, and the public throughout the • Utilize future-ready digital services to improve
development process. collaboration, clarity, and exchange of City Department Overview
information with our customers.

Performance Measures

FY 2021 FY 2022 FY 2023
Performance Measure FY 2024 Target
Actuals Actuals Projection

Percentage of building
inspections completed on 99% 99% 99% 100%
the same day as scheduled
by the customer

96.45% 92.48% 90.68% 95%
(5-day review) (5-day review) (5-day review) (5-day review)
Percentage of commercial
building permit reviews
completed within 10 or 15 94.13% 89.47% 82.87% 95%
business days (depending (10 day review) (10 day review) (10-day review) (10-day review)
on the project)
96.67% 91.18% 89.82% 95%
(15 day review) (15-day review) (15-day review) (15-day review)

Percentage of residential 91.10% 87.19% 87.98% 95%
building permit reviews (5-day review) (5-day review) (5-day review) (5-day review)
completed within 5 or 10
business days (depending 95.26% 92.95% 91.92% 95%
on project) (10 day review) (10 day review) (10-day review) (10-day review)

Implementation of
Comprehensive Plan New Target 80% 60% 85%
Initiatives

Average number of days
for code enforcement 13 days 14 days 10 days 10 days
officers to resolve a code-
related case

FY 2024 City of Southlake | Budget Book 171