Page 176 - Southlake FY24 Budget

Public Works - Department Goals

CITY-WIDE GOAL: Achieve “best in class” • Continue to utilize customer-facing Capital
recognition for the development and Improvements Program (CIP) dashboard to
implementation of a strategic management report progress and status of CIP projects.
system that fosters and demonstrates values of • Evaluate internal processes that can be
excellence, innovation, integrity, teamwork, and improved utilizing existing technology.
accountability.

Department goal: Provide world-class services CITY-WIDE GOAL: Develop a highly qualified,
to residents, businesses, and visitors. motivated, well•trained, and innovative
work force to serve the needs of an evolving
Implementation Strategy: community by solidifying a learning culture
• Provide services for the safe and effective and implementing recommendations from the
movement of vehicles throughout town. City of Southlake’s Organizational Learning and
• Continue the implementation of the Citywide Development Strategic Operations Plan.
Pathways Program to meet Mobility Master
Plan recommendations. Department goal: Seek training, development,
• Maintain Superior Water Rating. and growth opportunities to enhance
• Ensure all divisions are meeting the needs of department readiness and resiliency.
City Department Overview
customers.
Implementation Strategy:
• Develop plan to attract, retain, and grow
CITY-WIDE GOAL: Emphasize “future employees through volatile job market with
readiness” tech initiatives through business unit high turnover.
and Corporate Leadership Team collaboration. • Cross-train employees across divisions to
deepen core services knowledge.
Department goal: Utilize and integrate • Implement internal matrix teams to address
technology to advance operational processes, on-boarding, employee engagement, and other
department performance, and customer service. high-risk initiatives.

Implementation Strategy:
• Continue implementation of the enterprise
asset management system (EAM).

Performance Measures

FY 2021 FY 2022 FY 2023 FY 2024
Performance Measure
Actuals Actuals Projection Target
% TCEQ compliance with all water quality 100% 100% 100% 100%
measures

Average Pavement Quality Index (PQI) Score for 81.0 82.6 81.5 80.0
roadways
% Complete of Pavement Management 100% 100% 100% 100%
Assessment (PMA) of projects scheduled
% of investigations of reported illicit discharges
initiated according to City’s Stormwater 100% 100% 100% 100%
Management Plan within 2 business days

176 FY 2024 City of Southlake | Budget Book