Page 166 - Southlake FY24 Budget
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Library Services - Department Goal
CITY-WIDE GOAL: Achieve “best in class” Department goal: Provide a highly trained
recognition for the development and and engaged staff who represent the city in a
implementation of a strategic management knowledgeable and professional manner while
system that fosters and demonstrates values of providing superior service to library patrons.
excellence, innovation, integrity, teamwork, and
accountability. Implementation Strategy:
• Provide specialized training to staff members
Department goal: Provide world class library to further develop their skills, knowledge and
service. understanding of library services.
• Provide advanced opportunities for the
Implementation Strategy: development of leadership skills.
• Conduct a review of the library’s technical • Utilize team feedback to develop training
systems to develop a plan for an enhanced strategies and materials. Draw upon advancing
discovery experience which allows for one-stop staff to lead training for their focus area to the
City Department Overview
service within the library catalog. entire team.
• Provide an in-demand library collection through
data-driven selection and curation.
• Provide quality programming to achieve CITY-WIDE GOAL: Using the model identified in
“excellence in library services” in service to all the plan, proactively pursue stronger community
key demographics. engagement using formal and informal processes
• Provide a superior customer experience
through streamlined processes, public space Department goal: Promote strong partnerships
enhancements, and attentive, responsive service and volunteerism through the library.
to library patrons.
Implementation Strategy:
• Develop a new liaison for the volunteer program.
CITY-WIDE GOAL: Develop a highly qualified, Evaluate the program and implement any
motivated, well-trained, and innovative identified opportunities for improvement.
work force to serve the needs of an evolving • Develop a new partnership with the Library
community by solidifying a learning culture Foundation of Southlake to better support the
and implementing recommendations from the community.
City of Southlake’s Organizational Learning and • Coordinate with existing community partners
Development Strategic Operations Plan. to offer joint programming which supports the
missions of the Library and each organization.
Performance Measures
FY 2021 FY 2022 FY 2023 FY 2024
Performance Measure
Actuals Actuals Projection Target
Library Materials Circulation 418,364 400,006 410,000 412,000
Library Program Attendance 17,337 37,622 38,500 38,500
Library Visitors and Online Users 117,801 124,483 125,000 125,000
166 FY 2024 City of Southlake | Budget Book
