Page 162 - Southlake FY24 Budget

Fire Department - Department Goals
CITY-WIDE GOAL: Ensure that strategic
management planning efforts reflect the
community’s desired outcomes, anticipate trends
and risks, and so that system elements produce
measurable outcomes and successes can be
clearly communicated
Department goal: Increase effectiveness of fire
personnel on EMS scenes.
Implementation Strategy:
• Select and implement a new medical control
director and EMS program which includes
updated EMS protocols and procedures and a
targeted training program that increases the
effectiveness of our pre-hospital care.
City Department Overview
• Evaluate and update current field training
program for new EMS providers while
implementing a multi-year training schedule that
allows for continued familiarization of protocol
and procedures in high-risk, low occurrence
incidents.
• Evaluate medical equipment to ensure
technology relevance and budget for
replacement equipment where necessary.
CITY-WIDE GOAL: Emphasize “future readiness”
tech initiatives through business unit and
Corporate Leadership Team collaboration.
Department goal: Complete “Future-Ready”
Emergency Operations Center (EOC) upgrade and
relocation project.
Implementation Strategy:
• Oversee EOC needs assessment and project
design, utilizing the Emergency Preparedness
Matrix Team.
Performance Measures
Performance Measure
Achieve a high percentage of citizen
satisfaction in fire services provided
Fire Total Response Time (seconds)
EMS Total Response Time (seconds)
CPR Success Rate
162 FY 2024 City of Southlake | Budget Book
• Oversee EOC project management, relocation
and construction.
• Implement new processes and procedures
utilizing new technological advances.
CITY-WIDE GOAL: Attract, develop, and retain
highly qualified employees through the creation
and implementation of an innovative and
strategic recruitment and retention plan which
ensures a diverse applicant pool, promotes
personal growth, fosters employee engagement,
and includes a dynamic and inclusive training
environment throughout an employee’s career.
Department goal: Increase employee engagement
and retention within the Department.
Implementation Strategy:
• Mental wellness and resiliency program that
focuses on mental techniques and coping
strategies for first responders and the critical
incidents that they respond to. This program also
encompasses the overall wellbeing and family
dynamic of each member of the department
though couples retreats and individual
counseling sessions.
• Implementing a new professional development
plan for fire personnel that provides a road map
for each rank to ensure consistent professional
growth and a promotional plan to advance
through each members established career goals.
• Implement a new approach to attract and
hire the best candidate for the Southlake Fire
Department by utilizing a personal one-on-one
approach with each candidate, ensuring they
feel welcomed and confident in their decision to
apply for the department.
FY 2021 FY 2022 FY 2023 FY 2024
Actuals Actuals Projection Target
90% 90% 94% 93%
414 431 420 445
387 383 395 405
35.70% 33% 39% 15%