Page 159 - Southlake FY24 Budget

CITY-WIDE GOAL: Utilizing the ITGC, monitor Implementation Strategy:
the organization’s technology environment • Create an interdepartmental cross-training
with a focus to eliminate gaps between IT and program.
business units. • Create an internal work group that would
actively participate in the business and work
Department goal: Continue to improve software plans.
release management processes, deployments, CITY-WIDE GOAL: Develop a highly qualified,
and quality assurance. motivated, well-trained, and innovative City Department Overview
workforce to serve the needs of an evolving
Implementation Strategy: community by solidifying a learning culture
• Create IT customer service annual meetings and implementing recommendations from the
with stakeholders to review their work plans City of Southlake Organizational Learning and
and establish long-term goals to enable Development Strategic Operations Plan.
efficiencies within the business units.
• Establish additional SOPs within the IT Department goal: Foster a work environment
department to streamline processes. that strives to meet employee needs while also
providing high quality services to the community
CITY-WIDE GOAL: Achieve ‘best in class’
recognition for the development and Implementation Strategy:
implementation of a strategic management • Provide opportunities for employees to learn
system that fosters and demonstrates the about the strategic management system.
values of excellence, innovation, integrity, • Focus on employees’ strengths to ensure
teamwork, and accountability. their success and development within the
organization.
Department goal: Optimize resources to achieve
department goals.

Performance Measures

FY 2021 FY 2022 FY 2023 FY 2024
Performance Measure
Actuals Actuals Projection Target

Purchasing Survey Customer Service Satisfaction 95% 98% 98% 99%

Water Utilities Collection Rate 98.00% 99.76% 99.80% 99.00%

New New
IT Performance - Unplanned network outages 3% 5%
Measure Measure

FY 2024 City of Southlake | Budget Book 159