Page 158 - Southlake FY24 Budget

Finance & Technology

The mission of the Information Technology Division is to provide technology services to the City of
Southlake that are secure, scalable, reliable, financially viable, and aligned with the city’s Strategic
Management System.

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Information Technology Strategy Map
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The mission of the Information Technology Division is to provide technology
services to the City of Southlake that are secure, scalable, reliable, financially

INTEGRITY viable, and aligned with the city’s Strategic Management System.
INNOVATION
TEAMWORK We on Our Focus Areas
EXCELLENCE deliver
ACCOUNTABILITY
Safety & Infrastructure & Partnerships & Performance
Security Development Volunteerism Management &
Service Delivery
We
City Department Overview
We Serve We Provide We Manage Promote
Our Financial The
Customers Stewardship Business Learning &
Growth
We do this by We do this by We do this by We do this by
IT Providing a high- IT Providing high- IT Providing technology IT Providing technical
C1 performing service F1 value services B1 solutions and L1 and solution
desk. through efficient development services training to both

IT Minimizing security management of supporting the City’s internal and
C2 risks. resources. objectives. external customers.
IT Provide a balanced IT Providing technical IT Building a positive,
F2 IT cost structure. B2 solution consulting L2 productive, and
to support City engaged workforce
process improvement that supports the
projects. City’s mission and
IT Providing cost- strategic goals.
B3 effective and highly
available technology
infrastructure.
C = Customer Objectives F = Financial Objectives B = Business Objectives L = Learning & Growth Objectives
Finance & Information Technology - Department Goals
CITY-WIDE GOAL: Develop a technology CITY-WIDE GOAL: Streamline systems, and
strategic plan for the city, to include reinforce strategic alignment throughout
recommendations addressing identified all levels of the organization through
technology risks (technology infrastructure, implementation tools such as departmental
data security/security breach) business/work plans, business unity
scorecards, comprehensive planning, and
Department goal: Improve IT security to prevent other accountability mechanisms. Improve
unauthorized access to organizational assets accountability structures for stronger efficacy.
(computers, networks, and databases).
Department goal: Promote accountability
Implementation Strategy: throughout the divisions.
• Finalize network redesign project.
• Complete technology master plan. Implementation Strategy:
• Continue to educate employees about • Improve asset management.
technology and security risks. • Analyze KAIs and revisit scorecards to align
with current goals

158 FY 2024 City of Southlake | Budget Book