Page 144 - Southlake FY23 Budget

STRATEGIC DIRECTIOn

city oF Southlake city-Wide Scorecard

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Data
Measurement Measurement Current Measure- Target Unit Source Timing
ment
Period Period
Percent aver-
age reduction
in gap between
1.6.5 importance and -3% -5% -11% > -6% % Citizen Biennial
Survey
satisfaction for
identified Citizen
Survey gap issues

During their
time living in
Southlake,
percent of
citizens believing Citizen
1.6.6 59% 59% 43% > 75% % Biennial
that, as a Survey
community in
which to live,
Southlake has
improved
Serve Our Customers 1.6.7 Vote 87% 43% 42% > 20% % Elections

participation in
last municipal
Adminis- Annual (May)
election as a
trator
percentage of
eligible voters

Implement Success-
comprehensive
1.6.8 customer request TBD TBD TBD = ful imple- n/a n/a Annual
menta-
management tion
program

Q12 Survey: Q09 Employee
- My coworkers Engage-
1.6.9 are committed 4.25 4.24 4.29 ≥ 4.50 # ment Biennial
to doing quality Survey
work (City-wide)

2.1 Achieve best-in-class status in all City disciplines (B1)

BUDGET BOOK | FY 2023 City of Southlake 143
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