Page 143 - Southlake FY23 Budget

STRATEGIC DIRECTIOn

city oF Southlake city-Wide Scorecard

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Data
Measurement Measurement Current Measure- Target Unit Source Timing
ment
Period Period
Percent of
citizens rating
Republic Services'
performance
1.5.5 in collecting 87% 84% 88% > 85% % Citizen Biennial
Survey
residential
recycling
("Excellent" or
"Very Good")

1.6 Enhance sense of community by providing excellent customer service and citizen engagement opportunities (C6)

Percent of
citizens agreeing
completely
or somewhat Citizen
1.6.1 83% 83% 89% > 90% % Biennial
that employee Survey
represented City
in a positive
manner
Serve Our Customers 1.6.2 citizens agreeing 83% 83% 84% > 90% % Citizen Biennial
Percent of

completely
or somewhat
Survey
that employee
listened and
was warm and
sincere
Percent of
citizens agreeing
completely
or somewhat
1.6.3 that employees 74% 69% 72% > 90% % Citizen Biennial
Survey
returned
calls within
a reasonable
amount of time

Percent of
citizens agreeing
completely
or somewhat
1.6.4 that employee 76% 79% 81% > 90% % Citizen Biennial
Survey
showed pride
and concern for
the quality of
work

142 FY 2023 City of Southlake | BUDGET BOOK
WWW.CITYOFSOUTHLAKE.COM