Page 140 - Southlake FY23 Budget

STRATEGIC DIRECTIOn

city oF Southlake city-Wide Scorecard

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Data
Measurement Measurement Current Measure- Target Unit Source Timing
ment
Period Period
1.1 Achieve the highest standards of safety & security (C1) 2

Percent citizens
1 rating the City's
performance in
achieving the
1.1.1 highest standards 79% 79% 84% > 95% % Citizen Biennial
Survey
in safety
and security
("Excellent" or 3
"Very Good")
UCR Part 1
Nonviolent Police De-
1.1.2 2.7 2.6 2.4 < TBD #/1000 Quarterly
Crimes per 1,000 partment
residents
UCR Part 1
Violent Crimes Police De-
1.1.3 per 1,000 0.5 0.9 0.6 < TBD #/1000 partment Quarterly
Serve Our Customers 1.1.4 Dollar value to 92.96% 93.42% 93.42% > 80% sec Scorecard Monthly
residents
Fire Dept
%
dollar loss (fire)
Response Time
Fire Dept
(Fire - Travel
1.1.5
<
329
357
Monthly
348
390
Scorecard
Time)
Percent citizens
who are satisfied
with the City's
performance in
1.1.6 preparing the city 76% 83% 79% > 95% % Citizen Biennial
Survey
for emergencies
("Very Satisfied"
or "Somewhat
Satisfied")
Q12 Survey: Employee
Q02 - I have the Engage-
materials and
1.1.7 4.55 4.41 4.48 > or = 4.50 # ment Biennial
equipment I need Survey
to do my work (City-wide)
right
Employee
Q12 Survey: Q10 Engage-
1.1.8 - I have a best 3.47 3.70 3.73 > or = 4.50 # ment Biennial
friend at work Survey
(City-wide)

1 balanced Scorecard perSpectiveS 2 corporate objectiveS 3 performance meaSureS

BUDGET BOOK | FY 2023 City of Southlake 139
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