Page 137 - Southlake FY23 Budget

STRATEGIC DIRECTIOn

Figure 1: Employee engagement survey results 2013 - 2021.

In addition to monitoring these performance measures, the City of Southlake also desires the opinion of its citizens.
Every two years Southlake undertakes a broad citizen survey designed to measure government performance
and gauge the current and future needs of residents. This survey is an incredibly useful tool within the strategic
management system, and it allows City services to be tailored based upon citizen attitudes.

The City of Southlake not only surveys its citizens, but also its employees. We believe strong employee
engagement is a critical component of high-performance management and service delivery. Every two years,
Southlake conducts an employee engagement survey, which is created and administered by research and
consulting firm Gallup. The Gallup Organization defines engaged employees as those who are involved in and
enthusiastic about his or her work. Engaged employees are 100% committed to their roles and contribute to the
organization in a positive manner. Since our first survey in 2013, the City’s engaged workforce has increased from
39% to 53%, moving us from the 38th percentile to the 81st percentile in comparison to other organizations who
have taken the survey.

Southlake’s performance measures are continually evolving. As we have improved our ability to gather and mine
data about our work, we have been able to add performance measures to the departmental business plans as
a gauge of success. These departmental measures are reported on each department’s scorecard, then feed into
the city-wide scorecard to give an overall picture of the City’s performance. As the City continues to develop
these scorecards, measurement units, data sources, and targets will be refined. Through quarterly performance
reviews, departmental performance is documented. Trends are also tracked over time through department
dashboards which are currently under development. The city-wide scorecard is presented later in this section and
departmental scorecards are provided in the City Department Overview section of this budget document.

In 2021, the International City/County Management Association recognized the City’s performance measurement
work, awarding Southlake with a Certificate of Achievement in Performance Management for
the fifth consecutive year. As one of the 56 jurisdictions recognized nationwide, this certificate
is awarded to organizations who foster a performance culture by utilizing data to manage
performance and make decisions.

iMPleMentation PlanS
The next elements of the SMS are implementation plans. These plans are developed by
departments and divisions to identify clear actions, timing, and resources needed to
demonstrate that the strategy is being successfully implemented.

The first level of implementation plans includes our long range comprehensive plan, such as Southlake 2035.
Southlake 2035 is the comprehensive master plan that includes all elements (master plans) of the City’s planning
efforts, such as land use, parks, trails, thoroughfares, community facilities, etc.

136 FY 2023 City of Southlake | BUDGET BOOK
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