Page 159 - CityofMansfieldFY23Budget

N O R T H
Goal #3 ● ● ● ● ●

The department will provide superior support to the end-users within our Organization, which in turn, will allow them to provide
superior customer service to the citizens of Mansfield.

Objectives
1. Provide ticketing system to organize and track end-user support.
2. Respond and resolve end-user issues as quickly as possible.
3. Be a resource to departments who are seeking to work more efficiently.

Actual Actual Budget Budget
Performance Measures 2019-2020 2020-2021 2021-2022 2022-2023
Average Daily IT Support Requests 28 29 30 31
Daily IT Support Requests Answered Within 2 Hours 100% 100% 100% 100%

IT Actual Actual Budget Budget % Change
Summary 2019-2020 2020-2021 2021-2022 2022-2023 2022-2023

Personnel Services $ 491,855 $ 544,805 $ 635,312 $ 651,234 2.51%

Operations 306,028 394,911 493,570 599,490 21.46%

Total $ 797,883 $ 939,716 $ 1,128,882 $ 1,250,723 10.79%

Information Technology 2020-2021 2021-2022 2022-2023 2022-2023
Full Time Equivalent Positions Budget Budget Budget Change
Chief Information Officer 1 1 1
IT Manager 1 1 1
City Web Master 1 1 1
Desk Top Support Specialist 1 1 1
Total 4 4 4 0

Contact: R. Todd Williams, 817-276-4281

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