Page 164 - CityofMansfieldFY23Budget

Department Name:
Municipal Court

Mission Statement:
Our mission is to provide effective and impartial administration of justice. We are dedicated and committed to promoting the
highest standards in customer service, upholding the integrity of the court, and building public trust and confidence.

Services Provided:
1. The Court hears Class C Misdemeanor criminal cases, including traffic violations, city ordinances violations, fine only offenses and
limited civil cases.
2. We provide excellent customer service onsite, online, by telephone, e-mail, and mail.
3. We maintain accurate records of all cases, including arrest records, bond records, arraignment records, conviction reports, formal
complaints, citation dispositions, state reporting, court costs, docket records, trial proceedings, appeals, refunds and forfeitures.

CITY COUNCIL’S STRATEGIC PRIORITIES N O R T H

Noteworthy Organizational Remarkable Together Healthy
Essentials Excellence Experiences as One Economy
Consistently Strong team Distinctive Create Sustainable assets,
high-quality and internal services and community financial strength &
services culture amenities connections growth

N O R T H
Goal #1 ●
Maximize the efficiency of court operations, judicial proceedings, and due process and ensure these activities are handled accurately,
expeditiously and with a high standard of customer service excellence.

Objectives
1. Prompt and accurate filing of cases and offense reports within 72 hours of receipt.
2. Prompt and accurate filing of complaints within 10 days of Court date.
3. Prompt and accurate processsing of online dispositions within 72 hours of request.
4. Maintain a yearly docket calendar to allow due process and judicial proceeding to be conducted in a timely manner.

Actual Actual Budget Budget
Performance Measures 2019-2020 2020-2021 2021-2022 2022-2023
Case and Report filing - 72 hours 95% 70% 95% 98%
File Complaints - 10 days 100% 70% 90% 100%
Online Dispositions - 72 hours 90% 65% 90% 95%
Cases scheduled for Court (Adults & Juveniles) 3,225 4,860 4,800 4,800

160